Service



UMD Service Centre provides quality after sales product service and has full bench repair facilities down to component level. Services include:

On Line Service System

UMD's Interactive On-Line Service System enables customers easily to return products with the minimum of effort.
It also provides Customer with the ability to monitor the progress of the service and repair process. Access via a direct link can be made to selected freight company’s own tracking system.

Customer Service Counter

Equipment can be drop of, and picked up, at any timing, during normal business hours, at our Customer Service Counter. Including the purchase of spare parts and consumables

Spare Parts

UMD stock an extensive range of spare parts including
  • Electromechanical devices (i.e. printers)
  • Printers (POS and Barcode Label Printers)
  • Field replaceable spare parts (battery covers, straps etc)
  • Batteries
  • General electronic components
  • Specialised electronic components such as transistors.

Authorised Warranty Repair Centre

UMD are an authorised Warranty Repair Centre for the following vendors:
  • Citizen (POS Printers)
  • Epson (POS Printers)
  • Senor (POS Computers & Peripherals)
  • Unique Micro Design (UMD) (our own products)
Furthermore, UMD has experience (and spare parts) in repairing the following brands:
  • Casio Mobile Terminals
  • Denso (barcode and data capture terminals)
  • Honeywell & Intermec printers
  • Zebra printers

UMD Maintenance Options

UMD can also provide product maintenance options which typically include.
  • Extended Warranties
  • Extended Warranties with Product Exchange
  • On-Site (via our Independent Service Providers)
  • Custom Maintenance Programs
  • Vendor Plus (UMD's Vendor Value Added Service)

UMD Service Centre Contact Details

    On-Line Service System:
    www.umd.com.au/smd/olss/

    E-Mail:
    Service@umd.com.au

    Phone:
    Local (03) 9582-7060
    International +61-3-9582-7060)

    Return Address:
    Unique Micro Design Pty Ltd
    Rear Unit 1, 200 Wellington Road
    (Enter via Garden Road)
    Clayton, VIC 3168
    AUSTRALIA.