UMD Manage Plus for SOTI MDM

The UMD Manage Plus service for SOTI Mobile Device Management (MDM) is part of UMD’s Manage Plus After Sale Support program.

The SOTI MDM cloud platform provides real time access for mobile devices, incident management and device support. It covers:

  • SOTI Assist(1) mobile first diagnostic help desk platform
  • SOTI Service Desk access
  • Issue resolution
  • Escalation management
  • Secure remote connection to client Mobile Devices

Note that mobile devices must have the SOTI client app installed to enable remote connectivity.

Rounding out SOTI MDM is the addition of UMD’s Level 1 Help Desk whichincludes:

  • Access to UMD’s Help Desk system
  • System status and health check
  • Raising of issue tickets (hardware and software support)
  • Management of issue tickets including handover to Vendors
  • Minor version updates and bug fixes
  • Maintenance of security patch updates
  • Device configuration management
  • Level 1 support by UMD personnel to a maximum of 2 hrs per incident

The following services are not included(2):

  • Major revision updates of operating systems and application software
  • Major support issues which require Level 2 and above support
  • Urgent critical security updates (outside standard maintenance security updates)
  • Firmware updates

Ordering Information and Pricing
Part Number Model Number Description RRP
[A] Order – Line 1 of 3
PLUS-MAN-SOTI-SC UMD Manage Plus, SOTI MDM, Service Configuration and Set up - Hourly Charge
Hourly Charge.
Time varies significantly based on customer requirements, as consideration needs to be given to Clients network infrastructure and security requirements, and where possible fixed quotation will be provided, or estimates if this is not possible.
[B] Order – Line 2 of 3 – Select one of these options
PLUS-MAN-SOTI-SS UMD Manage Plus, SOTI MDM, Service Subscription - Per month
PLUS-MAN-SOTI-SS12 UMD Manage Plus, SOTI MDM, Service Subscription. Per 12 Month
PLUS-MAN-SOTI-SS36 UMD Manage Plus, SOTI MDM, Service Subscription. Per 36 Month - Default Option
[C] Order – Line 3 of 3
SOTI-ONE-BCL-B7 SOTI ONE Assist Client Licence Fee. Per 36 months