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Support Policy and Fees

    First 15 minutes of Product Support is provided free of charge (per ticket request). This excludes Contract and Systems support.

    Thereafter, UMD standard support charge of $160 (ex-gst) per hour shall apply, charged in 15 minute increments (i.e. $40 ex gst per 15 minute block)

    For non-account customers, we recommend you purchase Pre-Paid Support Vouchers. Please contact to order.