For equipment service & repairs, please refer to Service page
UMD Support Knowledge Base
Search the UMD Support Knowledge Base for responses to common inquiries or ask a question.
UMD Support Desk (Creating Support Tickets)
UMD Support Desk is the primary vehicle to log any support request for UMD (Support Ticket). The UMD Support Desk helps you keep track and manage Support tickets you generate.
Have an existing Account: Login to UMD Support Desk
The UMD Support Desk is also the fastest and most reliable way of obtaining support from UMD as:
Support Contract Customers
Organisations that have Support Contracts with UMD, will have a Customer specific support portal setup.
For Help using these support tools, please Consult our UMD Online Support Help Notes
For Sales Enquiries contact firstname.lastname@example.org
Support Policy and Fees
First 15 minutes of Product Support is provided free of charge (per ticket request). This excludes Contract and Systems support.
Thereafter, UMD standard support charge of $160 (ex-gst) per hour shall apply, charged in 15 minute increments (i.e. $40 ex gst per 15 minute block)
For non-account customers, we recommend you purchase Pre-Paid Support Vouchers. Please contact email@example.com to order.